About our after-sale service
Shanghai Ruijijinhong Packing machinery Co., Ltd. owns a serving idea “what you think is what we do”, a serving tenet “Exquisite, enthusiastic and efficient”, and a serving quality “prompt respond, carefulness and patience” for our each client. Upon excellent quality and elaborated after-sale service, our Rui packing is highly spoken by our clients at home and abroad. Besides providing good service, our technicians at least with 5 years experiences are good at solving technical problems and instruction. Therefore, Rui packing makes promise for all clients on after-sale service as below:
1. When the purchased machines arrived at your site, our after-sale engineers are responsible for free installing instructions and testing.
2. Our after-sale engineers will provide skill training for your technicians.
3. As per your requirements, we can provide betterment and updated assistant service for the purchased machines from us.
4. We promise that the warranty time is within one year since the machine starts to work normally. We are always responsible for any non-man-made problems.
5. We will price reasonably on spare parts caused by man-made problems or over warranty time.
6. We guarantee our technicians will arrive to your site timely in booking time for the service.